What can I expect in my Pet Box?

Each month we will deliver a box full of pawsome items to your door, the boxes contain between 5 and 8 items with a combination of treats, toys and doggy accessories for you and your pooch to enjoy. We search high and low to source eco-friendly, unique and exciting products to spoil your furry friend. Every box will be a surprise for you and you will not receive the same items twice. Popular items can be ordered from our shop, so if you fall in love with something, you can purchase more if you wish.

How do the subscriptions work?

You can choose to pay full price for a “one off box” which will be dispatched the next working day after you order. A great way to check out what kind of products we like to fill our boxes with and a no strings attached approach. 
 

If you love the idea of spoiling your doggy bestie every month and want to save a load of pennies along the way, our subscription options are the answer.

Available for 1, 3, 6 or 12 months each with increasing savings to be had. You will be charged for your first box at checkout and then on the fisrt of every month you receive a box for the length of your subscription. See example below depending on date of order;

If you sign up to a 12 month subscription plan on the 4th of January (anytime before the 9th), you will recieve you first box straight away. Then your next box will be charged on the 1st of February and Dispatched on the 10th.

BUT If you sign up for a 12 month subscription plan on the 18th of January (anytime after the 9th), you will still recieve your first box straight away. You will then miss the box in February (no payment taken in that month) but continue to be charged monthly from the first of March and boxes sent monthly from the 10th of March.

This is to make sure your dog has enough time to eat all the treats and play with all the toys we send you. 
 

If you choose a monthly plan you are committed to pay each chargeable month for the full term of your subscription.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time during the 3, 6 or 12 months however you will be charged monthly until the end of your committed subscription period, you will receive the full 3, 6 or 12 months worth of boxes but your subscription will not automatically renew.

We don’t believe you will find any reason to cancel your PetBoxCo subscription as we go above and beyond to find the best products to make treating your pooch a piece of cake (doggy friendly cake that is)

When will I be charged for my monthly subscription?

Your first payment is charged at checkout which ships your first box immediately. All payments thereafter are taken on the 1st of each month. However, if you sign up on or after the9thof any given month you will not receive the following months or be charged for it.

For example, if you sign up to a 12 month subscription plan on the4thof January, you will receive you first box straight away. Then your next box will be charged on the 1st of February and Dispatched on the 10th.

BUTIf you sign up for a 12 month subscription plan on the18thof January, you will still receive your first box straight away. You will then miss the box in February (no payment taken in that month) but continue to be charged monthly from the first of March and boxes sent monthly from the 10th of March.

This is to make sure your dog has enough time to eat all the treats and play with all the toys we send you.

Can I choose what is inside my box?

Part of the fun of receiving your Petbox is that you and your pooch are surprised every month by products that you may not even be aware of. You will be asked some questions when you set up your subscription, such as size, breed etc so this helps us tailor make your Petbox for you

Can I re order something I really liked?

Some products are available to re order through our shop and others are only available through the subscriptions so do check on the shop or get in touch.

Where will I find your terms and conditions?

If you hover over our FAQ tab you will see a terms and conditions drop down

How do I cancel my subscription?

It’s easy, just log into your account and click cancel

How do I order a Box for a gift?

We have a Petbox called “one off”, it is available on our online shop. If you purchase this, you can add any delivery address in and we will ship directly to the recipient. Perfect gift sorted

Why is it good value for money?

Our Petboxes are great value for money, if you add up all the RRP values of the products, a Petbox will offer a minimum saving of 30% depending on your plan. This is one main advantage of having a Petbox subscription in place. You save money and have super surprises with products you might have never tried.

How is my box shipped ?

All subscription boxes are shipped on the 10th of each month, or the closest working day using Hermes 48 service.

What is the cut off date for each month ?

The cut of date in each month is the 9th.

We know how frustating it is to have to wait ages for things to come when ordered online so we will always send your first box striaght away. But depending on if you order before or after the 9th, your subscription may continue from the month immediatley following the month of sign up or we may delay it until the month after to give you time to enjoy your first box.

For example if you sign up to a 12 month subscription plan on the 4th of January, you will recieve you first box straight away. Then your next box will be charged on the 1st of February and Dispatched on the 10th.

BUT If you sign up for a 12 month subscription plan on the 18th of January, you will still recieve your first box straight away. You will then miss the box in February (no payment taken in that month) but continue to be charged monthly from the first of March and boxes sent monthly from the 10th of March.

This is to make sure your dog has enough time to eat all the treats and play with all the toys we send you.

Do you charge for shipping?

Yes, we do charge for shipping however it only partly covers our own postage and packaging costs. Currently it is not possible for us to offer free shipping on all orders but we are constantly working hard to make it possible in the future.

How do I use a discount code ?

You can enter a code at checkout in the coupon section. All discount codes will be active for the first box in your subscription only, unless otherwise stated. All subsequent boxes will be charged at full price.

For example, if you have a 10% off code and purchase a 12 month subscription. The first box will cost you £23.99 - 10% (£21.60) The remaining 11 boxes will be charged at full price

 

Where do you ship ?

We ship throughout the UK for the standard shipping fee and also cover much of Europe in our international shipping fee.

The countries this includes are listed below :

Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Sweden, Slovakia, Portugal and Spain.

If you are located outside of these countries please feel free to email us and we will try our best to accommodate your order.

When will I get my box?

If you order between the 1st and the 9th of any given month, your box will be dispatched on the 10th (or closest working day) this then continues for the rest of your plan.

If you order between the 10th and the end of any given month then your first box will be dispatched straight away and any subsequent boxes will be dispatched on the 10th (or closest working day) for the remainder of your plan.

If you fall into that second group where you have ordered after the 10th then you will miss the next months box. This is to ensure that you don’t get 2 boxes in quick succession. Your plan will continue as normal from the following month.

For example if you order on the 23rd of January, your first box will be dispatched right away. Your second box will be dispatched on the 10th (or closest working day) of March.